Introduction
Welcome to Product Search Spider ("we", "our", or "us"). By using our services, you agree to comply with and be bound by the following terms and conditions. These terms outline the process and expectations for ordering products through our dropshipping service. Please read them carefully. If you do not agree with these terms, you should not use our services.
How Our Service Works
Product Search Spider operates as a dropshipping service. This means that we do not keep products in stock. Once you place an order by completing the Google Form attached to each product page on our website, we will send you an invoice for the total amount. Upon receipt of payment, we will order the product directly from a third-party supplier and have it shipped to your specified address.
Order Process
To place an order, you must complete the Google Form for the product you wish to purchase, providing your full name, shipping address, and contact information. After receiving your details, we will send you an invoice via email. We offer two types of invoices:
- Direct Deposit: This option allows you to pay directly into our bank account.
- PayPal Invoice: This option accepts credit and debit card payments through PayPal. An additional fee is added to cover PayPal’s transaction costs. The final amount is calculated as the original price (including shipping) divided by 0.97.
Payment Deadline: There is a 48-hour deadline for paying invoices for both PayPal and Direct Deposit. This is important because stock can run out and prices may change. Once the invoice is paid in full, we will proceed to order the product from our supplier. By making a payment, you confirm your acceptance of these terms and conditions.
Optional Information: Adding your BSB and account number is optional when making an order. However, providing this information can help speed up refunds for invoices paid late or for returns.
Payment Terms
All payments must be made in full before we process your order. Payments are processed via the invoice methods mentioned above. Prices are subject to change without notice. The price at the time of your payment will be the final price.
Shipping and Delivery
Shipping times vary depending on the supplier and your location. We will provide an estimated delivery time upon ordering, but we cannot guarantee exact delivery dates. Product Search Spider is not responsible for any delays caused by shipping carriers or customs processes. Any customs duties, taxes, or additional fees required by your country are your responsibility.
Returns and Refunds
- 30-Day Return Policy: We have a 30-day return policy for items that arrive faulty.
- Initiating a Return: To initiate a return, please contact us at productsearchspiderreturns@gmail.com or via our Messenger link: https://m.me/productsearchspider.
- Proof of Fault Required: We require proof of the fault, which can be provided in photo or video form.
- Supplier Coordination: Once sufficient evidence is provided, we will reach out to our supplier to request a return and will reply with further instructions.
- Refunds: A refund will be issued once the returned product has arrived at our address and has been inspected. We will cover the cost of return shipping if the reason for the return is valid (e.g., the product is defective, damaged, or not as described).
Product Availability
We strive to keep our product listings up-to-date. However, due to the nature of dropshipping, product availability is subject to change. If a product you ordered is out of stock or unavailable, we will notify you and provide an option to either wait for the product to be restocked, choose an alternative product, or receive a refund.
Limitation of Liability
Product Search Spider is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our service, including but not limited to product damage, loss, or delay. Our liability is limited to the amount paid for the product(s) purchased.
Privacy Policy
We collect your personal information (such as name, address, and contact details) solely for the purpose of processing your order. Your information will not be shared with third parties except as necessary to complete your order (e.g., with suppliers and shipping companies).
Changes to Terms and Conditions
Product Search Spider reserves the right to change or update these terms and conditions at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review these terms periodically.
Governing Law
These terms and conditions are governed by the applicable laws. By using our service, you agree to comply with these laws.
Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at productsearchspiderreturns@gmail.com or via our Messenger link: https://m.me/productsearchspider.